Returns Policy
Online purchases
I offer 14 days from the day of delivery to return any new and unused items. This does not include items that are cut to length. Any promotional items or free gifts must also be returned.
For any faulty items, I can offer you an exchange or refund within 14 days of receipt, so long as the fault is not due to accidental damage, misuse or general wear and tear and in all intact packaging.
If more than 14 days have passed since receipt, please contact us to find out what we can offer.
When returning items, we suggest for your own protection you choose a tracked delivery service that offers the appropriate insurance for the value of goods being returned.
Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent, not the delivery charge. The consumer must bear the direct cost of returning goods.
This does not affect your statutory rights.
Exceptions
Items that are cut to length for each individual order such as fabric, ribbon and elastic cannot be returned. These are classed as ‘made to order’ and are therefore exempt, unless faulty.
Cancellation
You have the right to cancel your order 14 days from the day after you receive your goods or service. Your right to cancel does not apply to Items that are cut to length for each individual order such as fabric, ribbon and elastic. We class these as ‘made to order’ and are therefore exempt, unless faulty.
You must inform us that you wish to cancel in writing, either by letter, or email using the return request form in our help centre (see returns section above) within a period of 14 days beginning on the day after you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging where possible and within 14 days of us approving your return request.
The consumer must bear the direct cost of returning goods, we suggest for your own protection you choose a tracked delivery service that offers the appropriate insurance for the value of goods being returned.
Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent, not the delivery charge.
Colour Reproduction
I have made every effort to reproduce colours on this website as accurately as possible. However, different computers and mobile devices reproduce colours in slightly different ways, so exact colour matches are not yet possible over the internet. This means that when you order products from our website, colours may differ from what you see on the screen.
If some fabrics are problematic to photograph I will always state in the description that photography was difficult. If you are unsure please contact me for a sample.
All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours.
Law
These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.